i took my car here to see if they could remove the rusted plate screws on the tailgate of my car. guy didnt even put liquid wrench or anything, came out and broke the head of the screw off. then he said it would cost 200 dollars to drill it out. no way in hell i will trust my car to fools like these. Update: I had alot of respect for Bexley Automotive just based on literally dozens of recommendations from friends, and even random people, that its the place to go for excellent service. That's why i brought my business there. I want to stress that many people find the services you provide to be outstanding, and that's great. Having said that, the treatment I received, while possibly the norm and acceptable to some, was entirely unacceptable to me. I was quoted $200 for drilling out a license plate screw, forget that it was the mechanic who twisted off the screw head. I understood that as a unfortunate, yet probable outcome of a 250+ pound man applying torque. Excuse me sir, but $200 is appalling. I payed less than $50 for a brand new tool set and did it myself. What ridiculous prices would I have been quoted for other things, Ill never find out,because im taking my business elsewhere. Thanks for your reply and I wish you the best.
Stefan, I’m really sorry that this was your experience at my shop. Unfortunately I don’t have any sort of liquid wrench product at the shop. I was not in today but I’d love to contact you directly. Would that be ok? Thanks - Kyle. Update: Stefan, again I’m very sorry about your experience. I’ve tried and waited for a few days hoping you would reach out. I understand that my staff walked you through every step of the process and before we even began gave you the option to not proceed. I would love it if every job we did always went smoothly. Sometimes it doesn’t. When we can see that something may not be as easy as we hope or would want I stress to my team that we need to give that information; even if it is bad news. That said, if I’m a fool because I like you to know what could happen before it maybe does (or did in this case) I’ll take that as a compliment and know I am doing right by my customer.
- Bexley Automotive